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Great news! Our client - a famous Scandinavian dairy cooperative known for its commitment to sustainability, quality, and innovation - is creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication in Gdansk, Poland.
Our client operates across numerous countries, providing wholesome dairy options to consumers worldwide. They are behind many well-known and loved brands.
As a Customer Service Agent you become a part of their Global Shared Services in Gdansk. Here, you won't find factory machines or farmers. Instead, you will join over 600 colleagues dedicated to supporting with IT, HR, financial and procurement operations. Joining our client, you will take part in their mission to make a real difference for colleagues near and far and you will work with people across borders, cultures and languages.
With over 15 years of existence in Gdansk, they both offer you a lot of knowledge and challenging and exciting innovation projects. As a part of the organisation, you will also enjoy a Scandinavian, collaborative work culture. They are all on first name terms with each other, and they truly appreciate diversity and individuality.
About the job
Together with your colleagues in Customer Service, you will work with day-to-day order management, dispute and query handling, reporting and proactive communication with the customers. You will work closely with the rest of the team to ensure high quality customer service. You will take responsibility to deliver on targets and KPIs. If you're a positive, open minded, highly organised and proactive person with good communication and analytical skills, you could be just right for this role!
Depending on your profile, you will be doing some of this:
Who are you?
To be successful in this role you are characterized by:
What does our client offer?
Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.
They also offers:
… while in the office you can also use some of below:
Nordic Jobs Worldwide
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