Canon French Customer Service
- Location
- Athens, Attica, Greece
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- French
- Category
- Call Centre, Customer Service, Media
- Job Reference
- FR
- Posted on
- 20 Dec 2024
View all Jobs from Teleperformance Greece
About the Role:
Are you familiar with digital cameras, printers & photocopiers? Join our Canon tech-support team!
Would you like to get an in-depth experience in the world of photography and imaging? This is your chance to join our Canon amazing tech-support team.
Teleperformance Greece collaborates with Canon, the leader in the fields of professional and consumer imaging equipment and information systems, and proudly offers job opportunities for technology enthusiasts to provide customer support for digital cameras & other imaging products to French speaking customers.
Not sure if you can do the job? Nothing to worry about! We equip successful candidates with a complete training on the company’s imaging & optical products, as well as guidance on providing troubleshooting and technical solutions.
What you will do:
Depending on the team that successful candidates will join, responsibilities vary:
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Work towards reaching targets as set out by client statement of work as well as internal targets
- Answer customers’ inquiries and troubleshoot or escalate technical issues that they face
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
- Turn every customer into a happy customer!
- Exchange ideas and solutions with your colleagues!
- Enjoy your time in Greece!
What you will bring:
- Strong written and verbal skills in French
- Good communication skills in English
- Tech savviness
- Solution driven out of the box thinking
- An empathetic soul with the communication skills that match
- A positive and adventurous attitude
- A sponge that is willing to soak up all the knowledge and experience we offer
What we offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
- Competitive monthly salary + 2 extra salaries per year
- Refer-A-Friend: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. For these reasons, we invite you to join our big family.