German Video Streaming Customer Service
- Location
- Thessaloniki, Central Macedonia, Greece
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- German
- Category
- Call Centre, Customer Service, Media
- Job Reference
- DE_17
- Posted on
- 19 Nov 2024
View all Jobs from Teleperformance Greece
About the Role:
Represent a top streaming service, taking advantage of your German language skills!
Join our Thessaloniki team and work in the most fantastic industry in the world, delivering wonderful customer experience for the global leading fantasy entertainment brand!
Grab the opportunity to work with a top subscription streaming service for films and television series, while working for Teleperformance, a Best Place to Work Multinational Company.
As a Customer Care Representative in our German customer support team, you will be working in our state-of-the-art premises in Thessaloniki, delivering world-class customer experience to the subscribers of a top streaming service.
If you are someone who enjoys delivering world class customer service, then this is a great role for you.
What you will do
- Communicate through chat & phone with subscribers
- Answer how-to questions about payment
- Troubleshoot streaming and content issues
- Assist subscribers with how-to questions & navigating on the given application
Qualifications
- Native level of German
- Good knowledge of English language (B2+)
- Great communication & soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness
- Work experience in customer support will be considered as an advantage
What we offer
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
- Competitive monthly salary + 2 extra salaries per year
- Refer-A-Friend: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 12,000 people from 110+ nationalities.