Canon Spanish-Catalan Customer Service
- Location
- Athens, Attica, Greece
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Spanish, Catalan
- Category
- Call Centre, Customer Service, Media
- Job Reference
- ES
- Posted on
- 2 Dec 2024
View all Jobs from Teleperformance Greece
About the Role:
Are you familiar with digital cameras, printers & photocopiers? Join our Catalan-Spanish Customer tech Support team for Canon!
Would you like to get an in-depth experience in the world of photography and imaging? This is your chance to join our Canon tech-support team. Teleperformance Greece collaborates with Canon and offers job opportunities for technology enthusiasts to provide support for digital cameras & other imaging products to customers from Spain.
We equip successful candidates with a complete training on the company’s imaging & optical products, as well as guidance on providing troubleshooting and technical solutions.
This is your chance to join our amazing Canon tech-support team.
What you will do:
- Communicate with customers via phone, chat & e-mail
- Troubleshoot technical issues using your problem-solving skills
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Work towards reaching targets as set out by client statement of work as well as internal targets
- Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
- Log the cases on internal systems, while getting up to date with client’s products & services.
What you will bring:
- Native level of Catalan-Spanish
- Good English knowledge
- Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
- Be resourceful, able to multitask
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment
- Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
- Ability to adapt and flex style according to customer personality, culture, and profile
- Help-desk or system admin experience will be considered as an advantage
What we offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. For these reasons, we invite you to join our big family.