Location: Work from home in Bulgaria 

Role: Danish Customer Support Agent for online pet store

Salary: 2300 Lev gross p/m plus 300 Lev gross p/m accomodation allowance

Operational Hours: 09:00-19:00 Monday-Friday

Relocation: 150 lev (75 euros) towards flight, 1 month (up to) hotel accommodation provided. Assistance to find long term rental.  

The Company

Our client is a Canadian technology company which provides IT services and multilingual customer service to global clients. Clients include corporations in technology, games, communications & media, eCommerce, fintech, travel & hospitality, healthcare, and automotive industries.

The role

Our client is looking for Customer Service Representatives to join their support teams.   Their teams in Bulgaria are expanding at an incredible speed. They work with many exciting and well known global brands such as Fitbit, Airbnb, League of Legends, KLM and many more. You will not just be a customer service representative but a brand ambassador and work to the highest of standards, providing customers with excellent service.  

• Help our users with any issues they might have via tickets or calls.
  Provide solutions to everyday device use questions on a case by case customer-oriented approach.

• Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team.

• Work with a passionate team of customer-friendly colleagues from an international background.

Requirements

• Fluent in Danish and English

• Previous customer service experience 

• Organised with attention to detail.

• Ability to closely follow up on instructions, quality standards, and productivity requirements.

On Offer

• Stable job and career development opportunities

• Work from home

• Monthly accomodation aloowance if relocating

• Attractive salary and additional incentives

• Special discounts & Offers (Food vouchers, Multisport cards, etc. )

• Additional health insurance & Transportation allowance

• Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)

• Positive international working environment (Relax zones, PlayStation, and billiard corners)

• Continuous support and learning

• Employee referral bonuses & Recognition programs

Relocation

When successful, the relocation team will get in touch with you. They can  organise 1 month accommodation for you in Sofia. This is short term accommodation to help you get started.   When there, they will also help you to find a long term rental with a local real estate agency.    

Life in Sofia is international, cheap and full of culture! It is easy to find somewhere to live, easy to get about and people are generally helpful and friendly.   

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual. com