Norwegian-speaking Customer Care Advisor to Lisbon
- Location
- Lisbon City, Lisbon, Portugal
- Salary
- Negotiable
- Job type
- Contract
- Fluent Language
- Norwegian
- Category
- Call Centre, Customer Service
- Job Reference
- 37464
- Posted on
- 10 Dec 2024
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About the Role:
Are you passionate about online advertising and new technologies? Would you like to join one of the leading tech companies?
You will support our client as a Customer Care Advisor, growing and developing your extensive client base in an innovative and fast-paced environment.
About the job
You will be part of a team supporting different lines of products. You will together with your colleagues provide reactive phone, email and chat support services with an emphasis on troubleshooting, account optimization, upselling and efficient issue resolution to our business clients.
Main Activities
Part of your daily activities will be:
* Provide optimal advice regarding different queries of the business clients
* Create a meaningful rapport with key decision-makers in the marketing industry and serve as a consultant for their online advertising strategy
* Understand the business goals of your clients in order to match the required online advertisement solutions
* Provide strategic campaign support and advertiser training to educate your clients
* Achieve strong customer satisfaction with a focus on quality and results
Your Profile
- Fluent in Norwegian and good level of English
- Bachelor's degree (preferred)
- With customer care experience
- General understanding or interest in online marketing products
- Excellent communication skills, good listeners
- Problem-solving skills
- Dynamic, organized and engaging
- Strategical thinking
Offer
- 2 weeks classroom training + 3 weeks of nesting (paid same as per contract)
- On-going Certifications & Education
- A permanent presence of coaches who will facilitate your personal and professional development
- Monthly salary with performance-based bonus
- 40 hours per week from Monday to Friday, 08:00h to 18:00h
- Private health insurance after 6 months of employment
- Excellent work environment, great colleagues and social arrangements
- Accommodation in a room of an apartment
- You will be working in the client´s office at Lagoas Park in Oeiras (18 km from Lisbon)
- Initial flight expenses refund
- Free annual flight to the homeland
Living and working in Lisbon, Oeiras
Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city, and about 2. 8 million in the entire metropolitan area. In Lisbon, everything is possible to do. It is a city that is close to the sea, can offer great shopping, nightlife and also has an incredible cultural heritage but many fine old buildings.
You will be working in the modern office facilities in Oeiras, just outside Lisbon, quite close to the beach, with train and bus access.
If you are interested, please apply and our Norwegian recruitment team will help you further.
All applications will be treated in strict confidentiality and only the approved candidates will be invited to an interview.