17 Norwegian-Speaking IT support specialist to Riga Latvia jobs found

The Customer Support Agent/Specialist daily tasks: The Customer Support Specialist (CSS) is primarily focused on providing a highly customized and personal experience for Zahoree Client's end customers. Profile and knowledge: This service includes technology onboarding/walkthrough products, software, and hardware configuration, Internet-of-Things (IoT) setup, and troubleshooting, amon ...

Norwegian Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholders and customer ...

As a Technical Support Agent your role is, together with your team, to handle technical issues the customers have with empathy and efficiency. Via phone, email and chat your job is to help the customer troubleshoot issues with their products and follow through until a resolution is reached. You are customer service oriented and can always maintain professionalism and you're able to remain calm under stress. Besides speaking your native language (Norwegian) you are also fluent in English. Requirements Fluent language skills in Norwegian ...

Join Our Clients Team in Riga as a Customer Support Agent! Are you fluent in Norwegian and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned international fin-tech client. Educational / Professional Qualification: Native or near-native proficiency in Norwegian (CEFR level C1) Good English skills (B1+ or better ...

Danish Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholder ...

Swedish Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholde ...

German Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholder ...

Dutch Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholders ...

Finnish Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholde ...

Norwegian Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment. Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition). Manage underperformance with proactive reinforcement plans. Ensure consistent communication with internal/external contacts. Conduct team huddles for process updates, feedback, and focus points. Process & Performance Management: Monitor and improve performance of bottom q ...

German Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment. Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition). Manage underperformance with proactive reinforcement plans. Ensure consistent communication with internal/external contacts. Conduct team huddles for process updates, feedback, and focus points. Process & Performance Management: Monitor and ...

Dutch Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment. Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition). Manage underperformance with proactive reinforcement plans. Ensure consistent communication with internal/external contacts. Conduct team huddles for process updates, feedback, and focus points. Process & Performance Management: Monitor and i ...

Swedish Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment. Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition). Manage underperformance with proactive reinforcement plans. Ensure consistent communication with internal/external contacts. Conduct team huddles for process updates, feedback, and focus points. Process & Performance Management: Monitor and ...

Finnish Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment. Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition). Manage underperformance with proactive reinforcement plans. Ensure consistent communication with internal/external contacts. Conduct team huddles for process updates, feedback, and focus points. Process & Performance Management: Monitor and ...