Italian Speaking Customer Service - Relocation to Athens required
- Location
- Athens, Attica, Greece
- Salary
- €12k - 15k per year + flight + hotel for 2 weeks
- Job type
- Contract
- Fluent Language
- Italian
- Category
- Call Centre, Customer Service
- Job Reference
- nh273ath
- Posted on
- 23 Nov 2024
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About the Role:
Italian Speaking Customer Service
Athens, Greece
The monthly salary is €1,045 and a production bonus: up to €145 per month
Flight paid, airport pickup and 2 weeks hotel accommodation.
Candidates should have at least 1 years customer service experience.
This is a job description for a Community Support Specialist or a similar role. Here's a breakdown of the key responsibilities and skills required:
**Key Responsibilities:**
1. Resolve user inquiries and issues in a timely, empathetic, and accurate manner.
2. Investigate and resolve issues reported on the platform, including account support and abusive content.
3. Respond to user inquiries with high-quality, speed, empathy, and accuracy.
4. Identify and scope scalable solutions to improve community support.
5. Gather, analyze, and utilize data to develop ways to improve the overall user experience.
6. Enforce terms of use by monitoring reports of abuse and reviewing reported content.
7. Identify inefficiencies in workflows and suggest solutions.
8. Recognize trends and patterns, and escalate issues outside company policy to the global team.
**Skills Required:**
1. Strong interpersonal skills, verbal, and written communication skills.
2. Empathy and ability to understand user perspectives.
3. Ability to make well-balanced decisions and prioritize tasks effectively.
4. Knowledge of products and community standards.
5. Market-specific knowledge, signals, and insights to identify scalable solutions.
6. Analytical skills to gather, analyze, and utilize data to improve user experience.
7. Ability to enforce terms of use and review reported content within agreed turnaround times.
8. Problem-solving skills to identify inefficiencies and suggest solutions.
9. Attention to detail and ability to recognize trends and patterns.
**Key Traits:**
1. Strong bias towards doing what's right for the community.
2. Personal drive to be an effective advocate for the community.
3. Ability to work independently and as part of a team.
4. Flexibility and adaptability in a fast-paced environment.
Overall, this role requires a strong combination of technical skills, communication skills, analytical skills, and problem-solving skills.
The ideal candidate should be able to work independently, prioritize tasks effectively, and demonstrate a strong commitment to supporting the community.
* Please note relocation to Athens, Greece is essential and B2 level English is required.
Please only apply if you want to relocate to Athens.