18 German-speaking Quality Analyst to Riga Latvia jobs found

German Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. ...

Danish Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholder ...

Swedish Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholde ...

Dutch Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholders ...

Norwegian Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakehol ...

Finnish Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholde ...

Do you speak Norwegian and have experience from Quality Analyst/Workforce Management within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project! Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Our convergent, digital, ...

Are you a Swedish speaker with experience in the call center industry? We're looking for new Team Leaders in Riga for an exciting FinTech project! Responsibilities: Motivate, develop, and mentor team members in a dynamic environment. Drive process performance to achieve and exceed SLA targets. Lead complex client engagements, identifying and implementing creative business solutions. Deliver exceptional customer service and manage client relationships. Oversee team deliverables and ensure high-quality performance. Manage and control attrition, productivity, and shrinkage. Conduct team ...

German-speaking Quality Analyst Athens, Greece (On-site) Employment Type: Permanent Contract Salary gross €1300 a month +  bonus up to 10% + private medical + vouchers About the Role Do you have an eye for detail and a passion for quality assurance? We are looking for a German-speaking Quality Analyst to join the team in Athens, Greece. As a key player in the quality assurance process, you will monitor, evaluate, and improve the performance of customer service advisors to ensure compliance with operational standards. Your role will be vital in identifying training needs, delivering constructive feedback, and driving continuous improvement. If you are methodical, analytical, and skilled at giving feedback that drives performance, this is an exciting opportunity to grow your career. Your Responsibilities As a Quality Analyst, your daily responsibilities will include: ️ Quality Monitoring: Take ownership of the quality methodology, ensuring effective implementation and continuous development across operations. Call Audits & Monitoring: Monitor advisor interactions (calls, emails, and chats) to ensure compliance with procedures and quality standards. Feedback & Coaching: Deliver clear, constructive feedback to advisors to drive performance improvements and ensure adherence to best practices. Quality Reporting: Provide input for Monthly Quality Reports an ...

Join Our Clients Team in Riga as a Customer Support Agent! Are you fluent in Norwegian and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned international fin-tech client. Educational / Professional Qualification: Native or near-native proficiency in Norwegian (CEFR level C1) Good English skills (B1+ or better ...

German Speaking Quality Assurance Analyst Lisbon, Portugal €1600-1650 gross per month This role is Work from home anywhere in Portugal but candidates need be willing to go to the office in Lisbon when required. Candidates must already live in Portugal already. Job Overview Our project currently seeks a Quality Assurance Analyst to join our team. The primary goal of this position is to serve as a Quality Analyst for quality guidelines, ensuring the highest standards are met across various content types. This role involves evaluating and rating content including audio, video, text, and photos, providing thorough written explanations to ...

German Speaking Quality Assurance Analyst Lisbon, Portugal €1600-1700 gross per month This role is Work from home anywhere in Portugal but candidates need be willing to go to the office in Lisbon when required. Candidates must already live in Portugal already. Job Overview Our project currently seeks a Quality Assurance Analyst to join our team. The primary goal of this position is to serve as a Quality Analyst for quality guidelines, ensuring the highest standards are met across various content types. This role involves evaluating and rating content including audio, video, text, and photos, providing thorough written explanations to ...

German Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment. Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition). Manage underperformance with proactive reinforcement plans. Ensure consistent communication with internal/external contacts. Conduct team huddles for process updates, feedback, and focus points. ...