21 German-Speaking Customer Support Agent to Riga Latvia jobs found

Join Our Clients Team in Riga as a Customer Support Agent! Are you fluent in Norwegian and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned international fin-tech client. Educational / Professional Qualification: Native or near-native proficiency in Norwegian (CEFR level C1) Good English skills (B1+ or better) in writing and speaking Previous experience in a ...

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. Your typical day: As a representative of the brand, you will be expected to deliver high-quality customer service mainly by inbound calls, live chat, email and social media. It is all about communication: The Customer Care department sugge ...

Discover the allure of Athens, one of the world's oldest and most culturally rich cities. As an Athenian, you'll immerse yourself in the heart of history, marveling at the iconic Acropolis and exploring countless parks in a stunning coastal setting. And when you're ready to escape the city, breathtaking islands are just a weekend away. Your Role as a Technical Support Advisor Join our dynamic team as a Technical ...

Are you a Swedish speaker with experience in the call center industry? We're looking for new Team Leaders in Riga for an exciting FinTech project! Responsibilities: Motivate, develop, and mentor team members in a dynamic environment. Drive process performance to achieve and exceed SLA targets. Lead complex client engagements, identifying and implementing creative business solutions. Deliver exceptional customer service and manage client relationships. Oversee team deliverables and ensure high-quality performance. Manage and control attrition, productivity, and shrinkage. Conduct team meetings to discuss updates, feedback, and daily priorities. Handle customer queries ...

German Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholders and customers to ...

Danish Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. ...

Swedish Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholders and customers ...

Dutch Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholders and customers ...

Norwegian Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholders and customer ...

Finnish Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholders and customers ...

German Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment. Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition). Manage underperformance with proactive reinforcement plans. Ensure consistent communication with internal/external contacts. Conduct team huddles for process updates, feedback, and focus points. Process & Performance Management: Monitor and improve performance of bottom quartile team members. Manage and delegate daily volumes to meet customer KPIs. Understan ...

German-speaking Quality Analyst Athens, Greece (On-site) Employment Type: Permanent Contract Salary gross €1300 a month +  bonus up to 10% + private medical + vouchers About the Role Do you have an eye for detail and a passion for quality assurance? We are looking for a German-speaking Quality Analyst to join the team in Athens, Greece. As a key player in the quality assurance process, you will monitor, evaluate, and improve the performance of customer service advisors to ensure compliance with operational standards. Your role will be vital in identifying training needs, delivering constructive feedback, and driving continuous improvement. If you are methodical, analytical, and skilled at giving feedback that drives performance, this is an exciting opportunity to grow your career. Your Responsibilities As a Quality Analyst, your daily responsibilities will include: ️ Quality Monitoring: Take ownership of the quality methodology, ensuring effective implementation and continuous development across operations. Call Audits & Monitoring: Monitor advisor interactions (calls, emails, and chats) to ensure compliance with procedures and quality standards. Feedback & Coaching: Deliver clear, constructive feedback to advisors to drive performance improvements and ensure adherence to best practi ...

Dutch Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment. Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition). Manage underperformance with proactive reinforcement plans. Ensure consistent communication with internal/external contacts. Conduct team huddles for process updates, feedback, and focus points. Process & Performance Management: Monitor and improve performance of bottom quartile team members. Manage and delegate daily volumes to meet ...

Swedish Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment. Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition). Manage underperformance with proactive reinforcement plans. Ensure consistent communication with internal/external contacts. Conduct team huddles for process updates, feedback, and focus points. Process & Performance Management: Monitor and improve performance of bottom quartile team members. Manage and delegate daily volumes to meet ...

Finnish Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment. Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition). Manage underperformance with proactive reinforcement plans. Ensure consistent communication with internal/external contacts. Conduct team huddles for process updates, feedback, and focus points. Process & Performance Management: Monitor and improve performance of bottom quartile team members. Manage and delegate daily volumes to meet ...

Norwegian Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment. Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition). Manage underperformance with proactive reinforcement plans. Ensure consistent communication with internal/external contacts. Conduct team huddles for process updates, feedback, and focus points. Process & Performance Management: Monitor and improve performance of bottom quartile team members. Manage and delegate daily volumes to meet ...