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The company
The Company is an outsourcing firm, with a giant network of multiple offices located in 76 countries that serve a total of 160 markets. They take pride themselves in being one of the best in the world at what they do, Customer Care Services! They constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs.
Job Description
As a Customer Support Agent, your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to have a good level of English. The role consists of handling and responding to end-users requests through multiple contact channels (phone, e-mail, chat). It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs.
Job Requirements
What you are offered