What You’ll Be Doing:
As a Bilingual Software Account Manager/Technical Support Specialist, you will provide world-class support to our client and their customers by utilising your language skills, exceptional customer support experience and technology focused mindset.  

Acting as a Single Point of Contact, for UK and European customers across multiple channels, you will deliver engaging customer support to a wide spectrum of audiences including customers, internal colleagues or Dealers. You will deal with general enquiries and provide product knowledge, expertise and support in resolving all product technical issues.   You will share best practice examples to support upskilling the customer in using the software product to gain operational efficiencies and/or cost benefit.   You will also take the opportunity to identify customers that are a churn risk to change the customers into product advocates through your customer service delivery and outcomes.

 Who we want?

• Emotional intelligence, intellectual curiosity, adaptability and flexibility
• Logical thinker with professional maturity, and a willingness to own responsibility and take accountability
• Multi-tasker that builds effective, positive relationships, and likes working in a fast-paced environment

What you need to bring to the role:

• Verbal and Written fluency in English and German to minimum HB2/C1 level, ideally C2
• Excellent communication skills (written, verbal, and listening), interpersonal and soft skills
• Practiced Contact Centre/Customer Service experience preferred, any transferrable experience considered
• Excellent organisational, time management, and strong problem-solving skills
• Strong empathy along with an awareness of Customer/User loyalty drivers
• Work well independently and as part of a team.
• Proficient experience of CRM or other Customer databases and software
• Proven experience working with various databases, MS Office, any CRM software and Telephony systems
• Practiced experience coordinating multiple projects at one time
• Secondary school qualifications or similar: GCSE/O Grades/N/SVQ’s Level 1&2. ​

What we offer:

• 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
• Life Assurance 4 x annual salary
• Contributory pension scheme
• Private Medical Insurance
• Comprehensive travel insurance for you and family in line with Scheme rules
• Discounted dental scheme
• Discounts on brand new vehicles
• Employee Assistance Program (EAP)

 About Percepta 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:  

Culture of Service – to be treated like you are the customer from day one 

Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect – a team that is accountable, dependable and gives you their full attention

Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth – lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.