Dutch Speaking Customer Service - Banking onsite
- Location
- Madridanos, Castilla y León, Spain
- Salary
- €21,718 per year
- Job type
- Permanent Vacancy
- Fluent Language
- Dutch
- Category
- Call Centre, Customer Service
- Job Reference
- sw2213ma
- Posted on
- 5 Nov 2024
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About the Role:
Dutch Speaking Customer Service – Banking – onsite
Madrid, Spain
Gross salary €21,718 per year
Position Overview
Join a dedicated team in providing exceptional customer support to Dutch-speaking banking clients. This role involves assisting customers via calls, emails, WhatsApp, and chat, and sharing information on innovative digital banking products tailored for the Dutch market.
Responsibilities
- Provide assistance with general banking inquiries, account access issues, transfers, etc.
- Manage back-office tasks including responding to emails, WhatsApp, and other channels.
- Present and inform customers about banking products.
- Adhere to transparency requirements, provide accurate product details (including purpose, characteristics, and risks), and uphold regulatory standards for client protection.
- Monitor and report any application-related issues.
- Meet defined quality standards and sales objectives.
Requirements
Skills and Competencies
- Proficiency in MS Office Suite (Excel, Word, PowerPoint, Access).
- Language: Fluent Dutch (C2 level).
- Strong customer orientation, empathy, and listening skills.
- Excellent oral and written communication.
- Analytical skills and quick learner.
- Sales skills, social aptitude, and client interaction abilities.
- Strong problem-solving capabilities.
- Team-oriented with a proactive, results-driven mindset.
- Ability to organize, manage time, and adapt to high-pressure situations.
- Flexibility and adaptability to new technology.
Experience
- Previous banking experience is beneficial but not essential.
Benefits
- Hours: 38. 5 hours per week, with shifts from 2:00 p. m. to 10:00 p. m. Two days off weekly, plus two weekends off monthly.
- Contract: Permanent
- Salary: €21,718 gross per year
- Vacation: 32 calendar days annually
- Growth: Opportunities for career advancement with a globally recognized service provider.