45 German-speaking Trainer for Support Agents to Riga Latvia jobs found

Are you a Swedish speaker with experience in the call center industry? We're looking for new Team Leaders in Riga for an exciting FinTech project! Responsibilities: Motivate, develop, and mentor team members in a dynamic environment. Drive process performance to achieve and exceed SLA targets. Lead complex client engagements, identifying and implementing creative business solutions. Deliver exceptional customer service and manage client relationships. Oversee team deliverables and ensure high-quality performance. Manage and control attrition, productivity, and shrinkage. Conduct team meetings to discuss updates, feedback, and daily priorities. Handle ...

German Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholders and customers to ...

German Speaking Trainer – Call Centre Riga, Latvia €2000 gross per month This job posting for a German Speaking Trainer in Riga, Latvia, provides an overview of the responsibilities and the qualifications required for the role, specifically within a call centre setting. Here's a detailed breakdown of key elements: Job Overview: The role is essential for: Training Delivery: Conducting training sessions for new hires (both pre-process and process training) to ensure they are ready for their roles. Upskilling and Knowledge Enhancement: Continuously updating teams on project knowledge using various effective learning methods ...

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. Your typical day: As a representative of the brand, you will be expected to deliver high-quality customer service mainly by inbound calls, live chat, email and social media. It is all about communication: The Customer Care department suggests the primary touchpoint for our ...

Discover the allure of Athens, one of the world's oldest and most culturally rich cities. As an Athenian, you'll immerse yourself in the heart of history, marveling at the iconic Acropolis and exploring countless parks in a stunning coastal setting. And when you're ready to escape the city, breathtaking islands are just a weekend away. Your Role as a Technical Support Advisor Join our dynamic team as ...

Swedish Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholders and customers ...

Dutch Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholders and customers ...

Norwegian Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholders and customer ...

Danish Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. ...

Finnish Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with operational goals. Collaboration: Join internal and external calibration and monitoring sessions. Participate in discussions with stakeholders and customers ...

German Speaking Trainer Athens, Greece (On-site) Permanent Contract Salary gross €1300 a month +  bonus up to 10% + private medical + vouchers About the Role Do you have a passion for training, coaching, and developing people? We are looking for a German & English-speaking Trainer to join our team in Athens, Greece. In this role, you will be responsible for creating, delivering, and evaluating training programs for new hires and existing employees. From onboarding and role-play simulations to continuous development and sales coaching, you’ll play a key role in shaping the skills and knowledge of our customer service advisors. If you have strong communication, organizational, and leadership skills, this is a fantastic opportunity to make a real impact and grow your career. Your Responsibilities As a Trainer, your daily responsibilities will include: Training Delivery: Design, deliver, and evaluate training sessions for new hires and existing employees. Onboarding & Orientation: Acclimate new hires to the company, ensuring they are well-versed in the business, client strategy, and role expectations. Skills Development: Develop and deliver continuous training programs focused on areas like objection handling, consultative selling, and customer service excellence. ️ Scenario & Role-Play: Conduct scenario-based training and role-play sessions to ensure advisors are ready for real-life interactions. Performance Evaluation: Collect feedback, track training outcomes, and ensure the effective application of taught skills. ✍️ Training Materials: Create and maintain classroom handouts, guides, instructional materials, and manuals. Program Updates: Per ...

Swedish Speaking Trainer – Call Centre Riga, Latvia €2000 gross per month This job posting for a Swedish Speaking Trainer in Riga, Latvia, provides an overview of the responsibilities and the qualifications required for the role, specifically within a call centre setting. Here's a detailed breakdown of key elements: Job Overview: The role is essential for: Training Delivery: Conducting training sessions for new hires (both pre-process and process training) to ensure they are ready for their roles. Upskilling and Knowledge Enhancement: Continuously updating teams on project knowledge using various effective learning methods to ...

Norwegian Speaking Trainer – Call Centre Riga, Latvia €2000 gross per month This job posting for a Norwegian Speaking Trainer in Riga, Latvia, provides an overview of the responsibilities and the qualifications required for the role, specifically within a call centre setting. Here's a detailed breakdown of key elements: Job Overview: The role is essential for: Training Delivery: Conducting training sessions for new hires (both pre-process and process training) to ensure they are ready for their roles. Upskilling and Knowledge Enhancement: Continuously updating teams on project knowledge using various effective learning methods ...

German Speaking Customer Service Agents Malta €20,700 per year gross  + relocation assistance   * Monthly salary €1725 gross +(€1450 net per month) * 100% remote working possibility in Malta after the training and the manager is happy for you to work remote. Job duties: Revi ...

German Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment. Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition). Manage underperformance with proactive reinforcement plans. Ensure consistent communication with internal/external contacts. Conduct team huddles for process updates, feedback, and focus points. Process & Performance Management: Monitor and improve performance of bottom quartile team members. Manage and delegate daily volumes to meet custome ...

German Speaking Content Moderators Malta €19,800 per year + bonus + relocation assistance   * Monthly salary gross €1725  (net salary €1450 per month) * 100% remote working possibility in Malta after the training period and the manager is happy for you to work remotely. Job duties: ...

German Speaking Junior Campaign Specialist Barcelona, Spain Salary: €24,310 gross/year + bonus = up to €28,600 including bonus Purpose of the role: In this role, you will partner with an assigned portfolio of new clients in order to help them develop their first online advertising campaigns with the opportunity to have a significant impact on their business. It is a target driven environment ...

If you are an avid auto enthusiast, be part of our Customer Service team for Mercedes-Benz, one of the most esteemed automobile brands We are looking for Polish speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks. Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience. Your responsibilities: Be the primary point of contact for customer requests, representing one of the world’s most es ...