Are you passionate about sales, tourism and have a closer mentality? Do you also have excellent communication skills and a strong customer service orientation, and you would like to explore the beautiful country of Greece your way?
Then we have an exciting role for you as a German-speaking B2B Sales Expert!
About the company:
Our partner company is a global leader in outsourcing customer service and customer experience. Their Greek branch supports brands from various industries in delivering high-quality customer service via phone, email, and chat. Known for its multicultural work environment, the company employs individuals from different countries. As a global leader in end-to-end customer experience, our partner collaborates with some of the world's most beloved brands from the Fortune 500 list and boasts a 35-year history of award-winning excellence. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse range of dedicated projects with some of the best B2C and B2B brands worldwide!
Your responsibilities:
As a passionate and accomplished B2B Sales Advisor in this project in the Tourism and Travel sector, your daily responsibilities will include:
- Securing customer loyalty through excellent sales support via outbound calls and emails
- Pursuing and closing sales with business clients
- Optimizing content, rates, and availability on our websites to boost customer conversion
- Securing additional lodging rates and availability during high demand periods to meet customer needs
- Obtaining promotional offers to support brand merchandising and marketing efforts
- Providing top-level support to our customers
- Handling general requests across multiple communication channels
- Delivering accurate and complete information by following the correct procedures
- Communicating with partners and answering customer questions courteously, friendly, and professionally
- Meeting and exceeding customer service quality goals, compliance regulations, and productivity targets
- Suggesting operational improvements to ensure smooth team functioning
- Creating an exceptional customer experience that people value and are proud of
- Following management direction and reporting any technical issues
Our offer:
Our partner provides a comprehensive "carefree package," which includes an ambitious and innovative work environment and assistance with all bureaucratic matters.
- Comprehensive training period to acquire necessary skills and knowledge
- Competitive salary + attractive bonus scheme + meal allowance
- Permanent employment contract
- Private health insurance from the date of hire
- International work environment
- Mo-Fr regular working hours, no weekend-, late or night shifts
- Relocation support (under special circumstances)
Your profile:
- German language skills at C2 level + English language skills at C1 level
- Needs to be located in Greece ideally
- Experience in a fast-paced operational environment, call center environment, or a role involving customer interaction is a plus
- Excellent written and verbal communication skills
- PC literacy required
- Patience and empathy to accurately understand and resolve customer issues in accordance with customer satisfaction
- Confidential handling of all data and personal information
- Proactive, self-motivated, and a great team player
- Good organizational skills and ability to work independently
**All applicants must have an EU passport or a valid residence permit.