Customer Service Real Time Analyst in Riga, Latvia
- Location
- Riga City, Riga, Latvia
- Salary
- €1900 Per Month
- Job type
- Contract
- Fluent Language
- English
- Category
- Call Centre, Customer Service
- Job Reference
- Bajen2
- Posted on
- 8 Nov 2024
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About the Role:
Do you speak English and have experience as a Real Time Analyst? We are looking for new Real Time Analysts for our client in Riga - a leading FinTech company!
Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise™. They are a USD billion company with professionals across 90 countries, helping 988 global customers, including Fortune 500 companies. Their convergent, digital, design experiences, innovation platforms, and reusable assets connect across various technologies to deliver tangible business value and experiences to our stakeholders.
Role and Responsibilities:
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Must be able to meet and achieve departmental requirements
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Maintaining data integrity
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Knowledge (What the person needs to know): Operational process understanding, logical thinking, reporting and analysis
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Must be open to change, multi-tasking skills
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Ability to manage real line and skill changes
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Communication between team locations for effective staff management
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Must be able to manage floor discipline effectively
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Ability to think quickly and make accurate decisions that will help achieve service objectives
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Compliance with real time availability
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SLA - Achieving Service Level/Application Percentage targets consistently
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Real-time reporting - Timeliness and accuracy
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Customer management - Internal and external
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Ability to work with data and generate various dashboards, reports/ad-hoc reports in real-time
- Ability to perform high level data analysis and data
Qualifications & Requirements:
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Strong Analytical skills
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Good knowledge of MS Excel & other MS Office Applications
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Should have good Knowledge of Avaya CMS
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Ability to think strategically and work in terms of business opportunity and growth
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Candidate should be ready to work in a 24*7 environment
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Ability to handle pressure and a natural go getter
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Knowledge of Scheduling should have understanding of basics in Scheduling
Why Choose Riga?
Riga, the vibrant capital of Latvia, offers a unique blend of rich history, stunning architecture, and a thriving cultural scene. From its picturesque Old Town to its bustling markets and lively cafes, Riga has something for everyone. With affordable living costs, a welcoming community, and beautiful surroundings, Riga provides the perfect backdrop for both work and leisure. Plus, our clients company provides full support with relocation, making the transition to this dynamic city seamless and enjoyable.
Don't miss out on this incredible opportunity to embark on a fulfilling career journey in Riga! Apply now and be part of our client's exciting team.
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