Our client is an innovative company, established in 2017, focused on transforming hotel operations with an all-in-one hotel management system. Their team of over 110 professionals operates from five global offices, serving more than 2,000 clients across Europe, the USA, and Africa.

Location: Breda (Netherlands), Valencia (Spain), Lisbon (Portugal), or Remote (Germany)
Employment Type: Full-time, On-site

Role Overview:

As a Customer Success Manager, you will act as the main point of contact for German-speaking hoteliers, guiding them to maximize their experience and benefits from the platform. You’ll develop an in-depth understanding of the product, identify upsell opportunities, and cultivate strong relationships with clients by addressing their unique needs.

Key Responsibilities:

Product and Market Knowledge

• Recognize upsell opportunities by staying informed on customer needs and goals.
• Work closely with the sales team to craft tailored strategies for enhanced product usage.
• Conduct demos to showcase value-added features for interested clients.
• Develop a robust knowledge of the product suite, competitor landscape, and pricing.

Customer Engagement and Relationship Building

• Actively engage with hotel clients to understand their business goals, challenges, and objectives.
• Build strong relationships with key stakeholders, serving as the primary contact.
• Conduct regular check-ins to ensure customer satisfaction and monitor progress.
• Identify ways to optimize the client experience through feedback and usage data.
• Provide training and resources to empower hoteliers to fully leverage the platform.

Customer Retention Strategies

• Create and implement proactive solutions to address concerns and reduce churn risks.

Key Skills:

Required:

• Language Proficiency: Fluent in German
• 2+ years of experience in a similar role
• Excellent communication skills with patience, empathy, and confidence in upselling
• Comfortable in a fast-paced, high-tech environment with strong prioritization skills
• Self-motivated, able to perform under pressure, and a natural team player
• Organized and detail-oriented

Preferred:

• Background in Hotel or SaaS industries

Perks and Benefits:

• Mac-based work environment
• Incentive-based commission structure
• Formal training budget
• Annual hotel experience
• Equity options
• Birthday and Christmas vouchers

Core Values:

• Accountability
• Beat Yesterday
• Clock Speed
• Deals a Deal
• Empower Another

Ready to join a team that's redefining hotel management? Apply now and become a key contributor in a high-growth, dynamic environment!

 

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