German-speaking Customer Support Agent to Sofia, Bulgaria
- Location
- Sofia, South-West, Bulgaria
- Salary
- TBD
- Job type
- Contract to Permanent
- Fluent Language
- German
- Category
- Call Centre, Customer Service
- Job Reference
- DES
- Posted on
- 4 Dec 2024
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About the Role:
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
Your typical day:
As a representative of the brand, you will be expected to deliver high-quality customer service mainly by inbound calls, live chat, email and social media.
It is all about communication:
The Customer Care department suggests the primary touchpoint for our customers who want to communicate with us. As a Customer Support assistant, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face.
Our Customer Care team is the front line of our services and one of our greatest strengths. If you want to join our #oneteam this is what you should know about the role.
What you need to have is:
- Fluency in German, both written and verbal
- Good command of English, both written and verbal
- Excellent communication skills
- Interest in sports
- Work experience in a customer service center is an advantage, but not a requirement
- Good typing and computer skills (MS Office applications)
- Be organized, decision-making and analytical skills
- Team player with a great attitude
- High school education
What can you expect from us:
- Full-time role with working hours Monday – Sunday, flexible shifts from 10am to 2 am
- Convenient office location, close to bus stations and the metro
- Comprehensive initial training and onboarding (fully paid by us)
- Continuous training and upskilling programs through Concentrix University
- Professional Development and Career Navigation programs to map out the steps in your desired development
- Health and Wellbeing initiatives
- Relocation support if needed (accommodation and travel expenses)
- Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!