German Speaking Trainer
Athens, Greece (On-site)
Permanent Contract

Salary gross €1300 a month +  bonus up to 10% + private medical + vouchers

About the Role

Do you have a passion for training, coaching, and developing people? We are looking for a German & English-speaking Trainer to join our team in Athens, Greece. In this role, you will be responsible for creating, delivering, and evaluating training programs for new hires and existing employees. From onboarding and role-play simulations to continuous development and sales coaching, you’ll play a key role in shaping the skills and knowledge of our customer service advisors.

If you have strong communication, organizational, and leadership skills, this is a fantastic opportunity to make a real impact and grow your career.

Your Responsibilities

As a Trainer, your daily responsibilities will include:

• Training Delivery: Design, deliver, and evaluate training sessions for new hires and existing employees.
• Onboarding & Orientation: Acclimate new hires to the company, ensuring they are well-versed in the business, client strategy, and role expectations.
• Skills Development: Develop and deliver continuous training programs focused on areas like objection handling, consultative selling, and customer service excellence.
• ️ Scenario & Role-Play: Conduct scenario-based training and role-play sessions to ensure advisors are ready for real-life interactions.
• Performance Evaluation: Collect feedback, track training outcomes, and ensure the effective application of taught skills.
• ✍️ Training Materials: Create and maintain classroom handouts, guides, instructional materials, and manuals.
• Program Updates: Periodically review and update training content to ensure it reflects client needs, market changes, and new best practices.
• Collaboration: Work with teams, direct managers, and clients to assess training needs and recommend changes where needed.
• Training Plans: Develop annual training programs, create teaching plans, and ensure their successful execution.
• Continuous Improvement: Stay informed about industry trends, training methods, and client strategy to maintain cutting-edge training programs.
• Personal Development: Take responsibility for your personal growth, ensuring you are always improving your skills and capabilities.
• ⚠️ Compliance & Safety: Ensure adherence to regulatory, fair-trading, health, safety, and security responsibilities.

What You’ll Need to Succeed

To be successful in this role, you’ll need:

• Language Skills: Fluent German and English (both written and verbal, C1 or higher).
• Technical Skills: Knowledge of GDS and Amadeus systems is essential.
• Training Experience: Prior experience in training, coaching, or facilitation is required.
• Organizational Skills: Strong organizational and time-management skills with the ability to prioritize and multi-task.
• Sales Expertise: Knowledge of relevant sales techniques and the ability to train and coach teams on sales best practices.
• Communication Skills: Ability to communicate clearly and confidently with employees from diverse backgrounds.
• Problem-Solving Abilities: Demonstrated ability to address challenges and suggest solutions.
• Interpersonal Skills: Capable of providing constructive feedback in a positive, objective, and supportive way.
• Technical Proficiency: Comfortable using Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
• Legal Requirements: Must have EU citizenship or a valid work permit for Greece. The position is office-based, so local candidates are preferred.
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Preferred Skills & Qualities

• Influencing Skills: Ability to inspire change and influence team behavior.
• Coaching Ability: Strong coaching skills with the ability to motivate individuals toward excellence.
• Presentation Skills: Ability to present complex concepts clearly to a diverse group.
• Analytical Skills: Ability to assess training results and provide actionable insights.

Education & Qualifications

• Previous experience in a training or coaching role is required.
• Strong understanding of sales techniques and the ability to translate them into training modules.

On Offer

Value all employees and believe in providing an environment where they can thrive. Here's what you’ll get as part of the team:

• Competitive Salary: Enjoy a stable income and rewarding salary package.
• Training & Development: Full paid training and ongoing learning opportunities to support your growth.
• Permanent Contract: We offer job stability and long-term career development.
• Private Healthcare: Access to comprehensive health insurance to support your well-being.
• Career Growth: Take advantage of our career development programs and opportunities for internal promotions.
• Team Culture: Join an international, multicultural work environment that values celebration, growth, and team spirit.
• ️ Wellness Program: Access to our on-site fitness room and personal trainer.

Additional Requirements

• Willingness to support out-of-hours operations if required.
• Ability to travel for training purposes when necessary.

Ready to take the next step in your career?
Join us as a German & English-speaking Trainer in Athens, Greece and become part of an organization that values learning, growth, and employee well-being.