French Speaking Customer Service - Remote after training
- Location
- Athens, Attica, Greece
- Salary
- €1,045 - 1,195 per month
- Job type
- Permanent Vacancy
- Fluent Language
- French
- Category
- Call Centre, Customer Service
- Job Reference
- jn7621ath
- Posted on
- 14 Jan 2025
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About the Role:
French-Speaking Customer Service Representative
Location: Athens, Greece (Remote in Greece after training)
Salary: Gross basic €1,045/month (14 salaries per year) + performance bonus up to €150/month
Work for a global leader in household products and appliances, specializing in vacuums. This role focuses on delivering outstanding customer service, assisting with sales, and providing technical support for customer inquiries.
Key Responsibilities:
- Respond to inbound customer calls regarding:
- Sales: Help with product purchases and recommendations.
- Aftersales: Address concerns or issues post-purchase.
- Product Enquiries: Provide detailed information about products.
- Delivery Questions: Resolve delivery-related queries.
- Use multiple internet-based applications and virtual desktop (VDI) tools to provide efficient customer solutions.
- Handle escalations by forwarding unresolved issues to the client.
- Gain hands-on product knowledge in an on-site lab equipped with the company’s products.
Qualifications:
- Language Proficiency: French (C1+ minimum) and basic English skills.
- Experience: Previous experience in customer service or a related field is preferred.
- Technical Skills: Strong general computer skills and familiarity with virtual tools.
Work Schedule:
- Hours: Monday to Sunday, operating between 9 AM and 9 PM on rotational shifts.
Training & Work Arrangement:
- Training: On-site in Athens with access to product labs for practical knowledge.
- Post-Training: Work from home.
Benefits:
- Competitive salary with 14 monthly payments annually.
- Performance bonus of up to €150 per month.
- Represent a world-leading brand with robust training and product knowledge support.
- Flexible remote working arrangement after on-site training.
This role is ideal for someone with advanced French language skills, customer service experience, and a desire to work with a world-class brand in a flexible remote setup.
Would you like help preparing a tailored application or cover letter for this position?