German-speaking Customer Service Representative in Madrid
- Location
- Madrid, Comunidad de Madrid, Spain
- Salary
- TBD
- Job type
- Contract to Permanent
- Fluent Language
- English, German
- Category
- Call Centre, Customer Service
- Job Reference
- 5122-04
- Posted on
- 14 Mar 2025
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About the Role:
Are you passionate about delivering exceptional customer experiences and eager to be part of an exciting, fast-paced start-up? Join our dynamic team in Madrid and help shape the future of our growing company. As a Customer Service Representative, you'll have the opportunity to make a real impact, working directly with our customers to provide personalized support and create lasting relationships. If you thrive in a collaborative environment, love problem-solving, and are ready to contribute to a brand that's on the rise, we want to hear from you!
Your responsibilities as Customer Service Representative will be:
Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by:
- Answering incoming customer queries promptly
- Identifying issues and providing effective solutions to ensure customer satisfaction
- Recording customer data accurately in the CRM system
- Providing ad-hoc support as required
- Being a team player and collaborating for the success of the team and project
Skills, qualifications and interests you need to succeed in this role:
- C2 Proficiency in the German language + C1 proficiency in English
- In-depth understanding of the value and impact of a superior customer experience
- Excellent listening skills and proficient communication abilities
- A drive for excellence and professionalism
- Strong teamwork skills and dedication to collaborative success
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Madrid, Spain for an international career and life experience
- A valid Spanish work permit (required)
What’s in it for you?
- Competitive salary
- Dynamic start-up culture where innovation and creativity thrive
- International work environment that embraces diversity and offers a global perspective
- Growth opportunities, with room for personal and professional advancement
- Permanent contract providing stability and long-term career potential
Living in Madrid: What to Expect
- A vibrant, cosmopolitan city blending modern innovation with rich history
- Thriving cultural scene with world-class museums, theaters, and historic landmarks
- Lively festivals and traditions, including the famous San Isidro celebrations
- Mild winters and warm summers, making for plenty of outdoor enjoyment year-round
- A dynamic food culture, from tapas bars to Michelin-starred restaurants, with iconic dishes like cocido madrileño
- A buzzing start-up ecosystem, offering endless opportunities for growth and innovation