Quality Analyst in Lisbon (Flemish Speaker)
- Location
- Portugal
- Salary
- TBD
- Job type
- Contract to Permanent
- Fluent Language
- Dutch, English, Flemish
- Category
- Call Centre, Customer Service
- Job Reference
- 454565414512
- Posted on
- 20 Mar 2025
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About the Role:
Are you detail-oriented and passionate about quality assurance? Join our team in Lisbon as a Quality Analyst and be part of an international and dynamic work environment.
As a Flemish Quality Analyst, your role will be crucial in ensuring top-tier customer service performance for one of our prestigious projects.
Your Responsibilities:
- Monitoring and evaluating customer interactions to ensure adherence to quality standards.
- Providing feedback and coaching to customer service representatives to improve performance.
- Identifying areas of improvement and working closely with management to enhance service quality.
- Conducting audits and reporting insights to optimize customer satisfaction.
- Ensuring compliance with company policies and regulatory requirements.
Skills, Qualifications & Interests:
- Native-level Flemish and a good command of English.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and ability to evaluate conversations effectively.
- Experience in quality assurance or customer service is a plus.
- Willingness to relocate to Lisbon for an international career experience.
- Valid work permit for Portugal (required).
What's in it for you?
- Contract: 12-month contract with a 30-day trial period.
- Salary: €1,650 gross/month x 14 months.
- Performance Bonus: €2,400 per year (€600 quarterly).
- Meal Allowance: Meal vouchers included.
- Health Insurance: Private health insurance from day 1.
- Relocation Package: Provided for candidates coming from abroad.
Why Lisbon?
- A vibrant city with rich cultural heritage and historical landmarks.
- Affordable living in a European capital.
- Enjoy warm weather and stunning beaches all year round.
- A welcoming and diverse international community.
- Savor delicious Portuguese cuisine and world-famous coffee culture.
About the Company:
Founded in 2000 by two French entrepreneurs, our company has grown into a global leader in customer experience solutions. With over 75,000 multilingual employees across 50+ countries, we are committed to delivering top-notch customer support for industry-leading brands. Now, we are expanding our Lisbon hub and looking for talented professionals to join our team.