Senior Back-Office Operations Manager DACH (German Speaker)
- Location
- Barcelona, Cataluña, Spain
- Salary
- Competitive salary
- Job type
- Contract to Permanent
- Fluent Language
- English, German
- Category
- Secretarial, Administration
- Job Reference
- 5156-22
- Posted on
- 7 Apr 2025
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About the Role:
Are you detail-oriented with a passion for administrative processes in the insurance world? Do you enjoy working in a structured environment with international exposure?
Join our client's operations team in beautiful Barcelona as a Back Office Specialist for the German-Austrian Market!
Your responsibilities and impact as a Back Office Specialist will be:
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Receiving registration files and uploading them into internal systems
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Updating the insured database with accuracy and speed
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Managing customer communications (e. g. , welcome packs, automated letters)
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Overseeing payment collections and settlements with insurance partners
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Analyzing reports and helping ensure business monitoring processes run smoothly
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Supporting internal teams such as the Call Center and Cancellations department
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Liaising with service providers and offering process support
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Handling cancellation requests and ensuring proper system updates
Skills, qualifications, and interests you need to succeed in this role:
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A native/bilingual level of German and a good command of English or Spanish
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A background in administrative work, ideally 2–3 years in an office or insurance/financial setting
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Bachelor's degree in business administration, economics or similar, or higher degree in administration or similar.
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Proficiency in Microsoft Excel (pivot tables, vlookup, if-error functions, conditional formatting, etc. )
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Strong organizational skills, attention to detail, and analytical thinking
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Comfortable working both independently and as part of a team
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A proactive, solution-oriented mindset with a knack for improving workflows
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Willingness to live in or relocate to Barcelona
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Valid Spanish work permit (required)
What’s in it for you?
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Permanent position after an initial trial period
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Hybrid work model: 3 days remote, 2 in-office
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28 vacation days/year (25 working days + 3 special leave days)
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German public holiday calendar
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Flexible Fridays: Reduced working hours
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Private health insurance
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Meal/transport card with tax benefits
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Exclusive brand discounts
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Gym discounts (DIR Barcelona)
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Dynamic, diverse and inclusive environment
Living in Barcelona:
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Work in a multicultural, international setting
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Enjoy Mediterranean weather, beaches, and mountains
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Indulge in a vibrant food and culture scene
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Live in one of Europe’s top startup and innovation hubs